Any given business is only as good as its team, and this fact only rings more true when it comes to businesses in the hospitality industry. We’re fortunate to have the talented, professional and courteous staff that we do, and they make up a great part of what makes guest experiences at Cattaro so special.
This time we’d like to share our reception team’s perspective of Cattaro Hotel…
Interview questions answered by Mile.
How long have you worked at Cattaro and what do you enjoy about the hotel most?
I’ve been working at Cattaro Hotel for three years.
The feeling when I meet guests’ expectations and the expression of satisfaction on their faces are the daily moments that fulfill me most. Partaking in the creation of the hotel image, raising the level of service, the commitment of every guest’s wish to feel as if he or she is in a familiar atmosphere – something I’m certain can’t be felt in large hotels – fulfills me entirely. I especially value the exceptional collegial atmosphere and honest relationships with my colleagues and management.
You are the first impression when guests first arrive to the hotel. How do you make them feel welcome?
To the first impression on the guest on his or her arrival to the hotel, like the first impression which I leave as the receptionist impacts several factors.
The arrival time is one of them. Every guest is welcome at whatever hour, but moments when I have several arrivals at the same time are special stories. Taking care to have the shortest wait times at reception upon arrival, smiles arrive in addition to welcome beverages. Sometimes it’s water with lemon, other times domestic juices, sometimes coffee and tea, cakes, fruit… With a caring feeling of attention to listening to expectations, I extend a room to some guests, I situate some in the lobby and I present everyone with our delightful historical hotel, while presenting our additional offers (restaurant services, massages, room service, minibars…)!
It’s important that no guest ever feel neglected! Welcome with a smile and drink! First of all!
What do guests say they love most about their experiences at Cattaro?
The guests most love the fact that they’re staying in a 15th century complex located in a UNESCO-listed cultural world heritage site, sleeping in a providential palace, and having breakfast on the terrace of Napoleon’s Theatre. You can imagine the proud feeling of a Frenchman when he realizes he is sitting in the building of Napoleon’s Theatre.
With all of these facts, the hotel ambience which exudes history, paintings of famous personalities throughout history in the region of Kotor, and the location on its own are what give our hotel a luxury note and separates it from others, and that’s what guests value highly.
Besides that, they highly value dedication, warmth and a familiar connection.
Do you have any special guest stories to share?
Those kinds of stories are daily stories here, but I’ll single out a recent one…
Namely, we had the opportunity to see guests from Sydney, Australia during breakfast. They met with a priest from Sydney who married their daughter two years ago in their city, and who was also a guest in our hotel! You can only imagine what kind of coincidence that was in the same hotel in little Montenegro, thousands of kilometers away from Australia, they were so surprised and happy… So that with certainty, we can confirm the old saying, ‘It’s a small world’.
Ready to experience Cattaro Hotel? Let us host you or serve as the venue for your next event. From destination weddings and family vacations to corporate events and history-centered travel excursions, we’re thrilled to meet your needs. We offer a special experience – custom-tailored just for you.
Call or email us today: +382 32 311 000 | +382 67 209 847 | +382 67 209 847 (Viber) | CattaroHotel@t-com.me.